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Jabber 11.7 crash when calls to AVAYA

wahyukurnia
Level 1
Level 1

Hi

I have many 3rd party video endpoint connected using SIP Trunk.

Call from Jabber to Jabber is working fine.

Call from Jabber to Polycom is working fine.

Jabber can call to AVAYA, unfortunately after connected a few minutes, it crash and disconnect the call.

I already opened the fulldump.dmp file. I got following information:

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for enhanced-callcontrol_MD.dll -
WARNING: Thread 2f78 exited during dump writing (open status NTSTATUS 0xC000000B)
WARNING: Thread 290c exited during dump writing (open status NTSTATUS 0xC000000B)
WARNING: Thread 218c exited during dump writing (open status NTSTATUS 0xC000000B)
*** ERROR: Module load completed but symbols could not be loaded for CiscoJabber.exe
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for csfnetutils.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for JabberUtils.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ServicesFramework.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for CommunicationsDeviceManager.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ContactService.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for SystemMonitor.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for csfdiagnostics.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for utiltp.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for msgloop.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for NetworkMonitor.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for XmppSDK.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for CUCMessenger.DLL -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for NewMeetingService.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for common_MD.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for icudt56.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for libglib-2.0-0.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for libgobject-2.0-0.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for JabraJabberPlugin.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for lucpcisco.dll -
*** WARNING: Unable to verify checksum for PLTJabberSA.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for PLTJabberSA.dll -
*** WARNING: Unable to verify checksum for Spokes.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for Spokes.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for SennheiserJabberPlugin.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for igc32.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ConOI.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for libgstreamer-0.10-0.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for libgthread-2.0-0.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for libpme.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for libgstbase-0.10-0.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for libgstcoreelements.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for libgstaudio-0.10-0.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for libgstrtpmanager.dll -
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for libgstdshowsrcwrapper.dll -
WARNING: Thread 2f78 exited during dump writing (open status NTSTATUS 0xC000000B)
WARNING: Teb 142 pointer is NULL - defaulting to 7ffde000
WARNING: 7ffde000 does not appear to be a TEB
WARNING: Teb 142 pointer is NULL - defaulting to 7ffde000
WARNING: 7ffde000 does not appear to be a TEB
WARNING: Teb 142 pointer is NULL - defaulting to 7ffde000
WARNING: 7ffde000 does not appear to be a TEB
WARNING: Teb 142 pointer is NULL - defaulting to 7ffde000
WARNING: 7ffde000 does not appear to be a TEB
WARNING: Thread 290c exited during dump writing (open status NTSTATUS 0xC000000B)
WARNING: Teb 143 pointer is NULL - defaulting to 7ffde000
WARNING: 7ffde000 does not appear to be a TEB
WARNING: Teb 143 pointer is NULL - defaulting to 7ffde000
WARNING: 7ffde000 does not appear to be a TEB
WARNING: Teb 143 pointer is NULL - defaulting to 7ffde000
WARNING: 7ffde000 does not appear to be a TEB
WARNING: Teb 143 pointer is NULL - defaulting to 7ffde000
WARNING: 7ffde000 does not appear to be a TEB
WARNING: Thread 218c exited during dump writing (open status NTSTATUS 0xC000000B)
WARNING: Teb 144 pointer is NULL - defaulting to 7ffde000
WARNING: 7ffde000 does not appear to be a TEB
WARNING: Teb 144 pointer is NULL - defaulting to 7ffde000
WARNING: 7ffde000 does not appear to be a TEB
WARNING: Teb 144 pointer is NULL - defaulting to 7ffde000
WARNING: 7ffde000 does not appear to be a TEB
WARNING: Teb 144 pointer is NULL - defaulting to 7ffde000
WARNING: 7ffde000 does not appear to be a TEB
Probably caused by : PluginRuntime.dll ( PluginRuntime!PluginRuntime::getIPluginRuntime+5a7e5 )

Followup:     MachineOwner
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How to solve the problem? Is it a bug?

Please advise,

Wahyu K.

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