Jabber 11.7 for Mac - faulty signature again?

[Sebastian Hagedorn]

Hi,

it seems that the signature in the release notes is (once again) wrong. The release notes state:

The build number for this release is:

11.7.0.241535
The DownloadURL file element in the XML file for automatic updates is:

Cisco-Jabber-Mac-11.7.0.241535-67499222-MCwCFDQoueBQnMlWz1DOcaYalRluKdVHAhQK6cXqdK1+HD7xDxkyNC6jDfHo_w!!.zip

But Sparkle refuses to update with this message:

2016-08-01 12:58:08 +0000: Extracting using '/usr/bin/ditto' '-x' '-k' '-' < '/Users/a0620/Library/Caches/com.cisco.Jabber/Sparkle/Jabber 11.7.0.241535/Cisco-Jabber-Mac-11.7.0.241535-67499222-MCwCFDQoueBQnMlWz1DOcaYalRluKdVHAhQK6cXqdK1+HD7xDxkyNC6jDfHo_w!!.zip' '/Users/a0620/Library/Caches/com.cisco.Jabber/Sparkle/Jabber 11.7.0.241535'
2016-08-01 12:58:12 +0000: DSA signature does not match. Data of the update file being checked is different than data that has been signed, or the public key and the private key are not from the same set.
2016-08-01 12:58:12 +0000: DSA signature validation of the package failed. The update contains an installer package, and valid DSA signatures are mandatory for all installer packages. The update will be rejected. Sign the installer with a valid DSA key or use an .app bundle update instead.
2016-08-01 12:58:14 +0000: Error: Beim Entpacken der Daten ist ein Fehler aufgetreten. Bitte versuchen Sie es später erneut. The update is improperly signed. (URL (null))

[Varundeep Chhatwal]

This happened in jabber version 10.6 as well as far as i remember. I will try my best to check this further if signature for 11.7 is wrong

[Varundeep Chhatwal · Accepted solution]

hello sebastian,

i verified it now again. download URL has been corrected now in documentation. the correct URL is below :

Install_Cisco-Jabber-Mac-11.7.0.241535-65675508-MCwCFAHDXcrORkwjFrrQgJtSk2D+7BDDAhQ5RD_GHUmzMZLEf6uvqyUnLsesiw!!.zip

it got updated yesterday itself. please refer the release notes.

[Sebastian Hagedorn]

Hi Varundeep,

thank you for your help! May I suggest improving the QA workflow so that doesn't happen again? That's something that can't be tested during the Early Adopter Trials that I participate in ...

[Varundeep Chhatwal]

hello Sebastian,

it was a doc defect and correction got updated within 3 days of release. i will try to find out a channel to address this further so that docs are updated correctly. Many thanks for your feedback.

[sshafferakamai]

Hi,

I'm still getting a couple popup errors after downloading the image that are preventing my site from performing Cisco Jabber for Mac 11.7 automatic updates:

"Sparkle Updater: Script authorization denied."  and

"Unapproved caller.  SecurityAgent may only be invoked by Apple software"

Note, I haven't experienced this error before with previous Jabber for Mac automatic updates.

I'm using this URL:

Install_Cisco-Jabber-Mac-11.7.0.241535-65675508-MCwCFAHDXcrORkwjFrrQgJtSk2D+7BDDAhQ5RD_GHUmzMZLEf6uvqyUnLsesiw!!.zip

I noticed the naming convention changed from 11.6:

Cisco-Jabber-Mac-11.6.0.235520-64245738-MC0CFEjxQKnTvq+20k0D+QxjUd_L1pcxAhUAmdDxKIBlPn0_hpuNVTHR7Q8tcg8!.zip

Any thoughts?

Thanks...

[sshafferakamai]

Furthermore, from SparkleUpdateLog.log:

2016-08-11 21:05:32 +0000: Extracting using '/usr/bin/ditto' '-x' '-k' '-' < '/Users/sshaffer/Library/Caches/com.cisco.Jabber/Sparkle/Jabber 11.7.0.241535/Install_Cisco-Jabber-Mac-11.7.0.241535-65675508-MCwCFAHDXcrORkwjFrrQgJtSk2D+7BDDAhQ5RD_GHUmzMZLEf6uvqyUnLsesiw!!.zip' '/Users/sshaffer/Library/Caches/com.cisco.Jabber/Sparkle/Jabber 11.7.0.241535'

2016-08-11 21:05:43 +0000: Installation Error: Error Domain=SUSparkleErrorDomain Code=4005 "Sparkle Updater: Script authorization denied." UserInfo={NSLocalizedDescription=Sparkle Updater: Script authorization denied.}

2016-08-11 21:17:19 +0000: Extracting using '/usr/bin/ditto' '-x' '-k' '-' < '/Users/sshaffer/Library/Caches/com.cisco.Jabber/Sparkle/Jabber 11.7.0.241535 1/Install_Cisco-Jabber-Mac-11.7.0.241535-65675508-MCwCFAHDXcrORkwjFrrQgJtSk2D+7BDDAhQ5RD_GHUmzMZLEf6uvqyUnLsesiw!!.zip' '/Users/sshaffer/Library/Caches/com.cisco.Jabber/Sparkle/Jabber 11.7.0.241535 1'

2016-08-11 21:17:39 +0000: Installation Error: Error Domain=SUSparkleErrorDomain Code=4005 "Sparkle Updater: Script authorization denied." UserInfo={NSLocalizedDescription=Sparkle Updater: Script authorization denied.}

2016-08-11 21:50:33 +0000: Extracting using '/usr/bin/ditto' '-x' '-k' '-' < '/Users/sshaffer/Library/Caches/com.cisco.Jabber/Sparkle/Jabber 11.7.0.241535 2/Install_Cisco-Jabber-Mac-11.7.0.241535-65675508-MCwCFAHDXcrORkwjFrrQgJtSk2D+7BDDAhQ5RD_GHUmzMZLEf6uvqyUnLsesiw!!.zip' '/Users/sshaffer/Library/Caches/com.cisco.Jabber/Sparkle/Jabber 11.7.0.241535 2'

2016-08-11 21:50:42 +0000: Installation Error: Error Domain=SUSparkleErrorDomain Code=4005 "Sparkle Updater: Script authorization denied." UserInfo={NSLocalizedDescription=Sparkle Updater: Script authorization denied.}

2016-08-12 13:32:48 +0000: Extracting using '/usr/bin/ditto' '-x' '-k' '-' < '/Users/sshaffer/Library/Caches/com.cisco.Jabber/Sparkle/Jabber 11.7.0.241535 3/Install_Cisco-Jabber-Mac-11.7.0.241535-65675508-MCwCFAHDXcrORkwjFrrQgJtSk2D+7BDDAhQ5RD_GHUmzMZLEf6uvqyUnLsesiw!!.zip' '/Users/sshaffer/Library/Caches/com.cisco.Jabber/Sparkle/Jabber 11.7.0.241535 3'

2016-08-12 13:32:59 +0000: Installation Error: Error Domain=SUSparkleErrorDomain Code=4005 "Sparkle Updater: Script authorization denied." UserInfo={NSLocalizedDescription=Sparkle Updater: Script authorization denied.}