Jabber 11.9.1 for Mac breaks presence in Outlook 2016

[ntompson]

Hi,

I have just upgraded my Jabber client to 11.9.1 (from 11.7.2) on Mac and it has broken presence in Outlook 2016 for Mac. Previously, presence in Outlook was working fine, based on Skype for Business for Mac. It looks to me that Jabber has over-ridden the SfB Outlook integration with its own, but our corporate Jabber service has no presence information, so I just see "presence unknown" in Outlook for all contacts.

I have tried a clean install of SfB, as suggested by some. This partially restored presence in Outlook, but when I restarted my Mac it was broken again. I think Jabber might have reasserted its outlook integration at restart.

Is this a known issue? Is there a work around? Is there any way to disable Outlook integration in the Jabber client?

Thanks,

Nick

[ricicaj]

I'm also having this issue. Were you able to identify a workaround?

[ntompson]

No, not at all - other than deafening silence from Cisco. It's a pretty serious issue, but they don't seem to care.

[maychida]

same issue with my jabber and mac as well

[melissaherman]

I was having this issue, but upgrading ms office fixed it. I've heard also that SEP interferes.

[ntompson]

Thanks - but hasn't worked for me. I've applied latest Office updates, but still don't have a working presence indication from SfB.

[Mina Basaly]

Hi Team.. I also have the same issue. If I un-install Jabber, all work good. But I need Jabber as we only have SoftPhones in my work environment.

Thanks