Jabber 12.5.1 Crash when use phone with link website

[Yannick57]

My Jabber client began crashing with use phone link website 

<a class="phone" id="anonymous_element_1" href="tel:03XXXXXXXX">03XXXXXXXX</a>

Nom de l’application défaillante CiscoJabber.exe, version : 12.5.1.27406, horodatage : 0x5c51b0eb
Nom du module défaillant : cefwrapper.dll, version : 0.0.0.0, horodatage : 0x5c51b0e5
Code d’exception : 0xc0000005
Décalage d’erreur : 0x0001a71f
ID du processus défaillant : 0xc84
Heure de début de l’application défaillante : 0x01d4c447b79c134e
Chemin d’accès de l’application défaillante : C:\Apps\Jabber\CiscoJabber.exe
Chemin d’accès du module défaillant: C:\Apps\Jabber\cefwrapper.dll
ID de rapport : f594f148-303a-11e9-977f-005056b18b28

Any suggestions? 

Thanks!

[mcaldogne]

Hi,

we have a similar problems with click-to-call on a hyperlink, but Jabber does not crash. 

This error will be displayed ("Jabber does not work more properly..."), but the user can click on "yes" and proceed with the dial.

Regards

Mirko

[pbugnard]

Hi,

I am currently facing the exact same issue on some Windows machines since I upgraded to latest Jabber release ... did you manage to get it fixed? If you managed to have it fixed, I would appreciate any hints.

Regards

[Nagajothi.t82]

For Detailed Crash analysis usually TAC case is suggested

Regards

[lelandkee]

Same issue here which is present when attempting to use ciscotel or tel links.  Only began encountering this after upgrading to 12.5.  Cisco is apparently aware of the issue.  

[gfolens]

I observed this problem too. Seems not consistent, like in my case I could reproduce on Lenovo T480S even after completely removing Jabber and cash. I could not reprodice on Lenovo T460S...

Any case references available or bugid?

[jaimec]

Same issue, this occurs when users update their status.  Issue occurs intermittently

-

System

- Provider       [ Name] Application Error

- EventID 1000       [ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated       [ SystemTime] 2019-05-10T19:01:36.114770000Z

EventRecordID 16203

Channel Application

Computer

Security

-

EventData

CiscoJabber.exe

12.5.1.27406

5c51b0eb

cefwrapper.dll

0.0.0.0

5c51b0e5

c0000005

0001a71f

53bc

01d50762c97a9409

C:\Program Files (x86)\Cisco Systems\Cisco Jabber\CiscoJabber.exe

C:\Program Files (x86)\Cisco Systems\Cisco Jabber\cefwrapper.dll

815e7dd7-98ce-4949-831a-3df3595cba34

[rrighi]

Hi Jaimec,

did you solve your issue ? I've got the same problem when user change his status.

Thanks

Roberto

[jaimec]

Unfortunately I am still dealing with this intermittent issue, still only affecting a handful of users with no discernable root cause. Currently I've tried uninstalling and reinstalling the software via control panel as well as via sccm. I am a level 1 support technician with my company, so I have limited access within CUCM. Please let me know if you come up with any breakthroughs or possible root cause.

[rrighi]

Ok, thank you anyway.
I just provided Jabber 12.6 to my customer, I let you know if it solve the problem.
Regards
Roberto