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Jabber 4.8 no incoming video after 10 seconds

gibsont1090
Level 1
Level 1

We are currently running Jabber 4.8 on Windows 10 with a logitech conference group setup.  Everything was working fine until the last few weeks.  Now when we connect from one office to another we  get incoming video for 5-10 seconds and then both sides receive a "no incoming video" message on the screen.  We've updated firmware on the camera/conference group and updated drivers for the video card in the Dell Optiplex 7740 that we are running Jabber on. Has anyone seen this before or have a guess as to what to try next?

2 Replies 2

Dennis Mink
VIP Alumni
VIP Alumni

sounds like a capability mismatch.I have seen this sort of thing before. can you send the sip traces of such a failed call?

 

thanks

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Dennis Mink
VIP Alumni
VIP Alumni

sounds like a capability mismatch.I have seen this sort of thing before. can you send the sip traces of such a failed call?

 

thanks

Please remember to rate useful posts, by clicking on the stars below.