Jabber 9.1 Lotus Notes Calendar integration

[Robin Wuyts]

Hi,

We want to configure the Lotus Notes calendar integration feature into Jabber 9.1.

This feature only works when the notes.ini file is located into the installation folder of lotus notes.

We are using Citrix for clients. The notes.ini file is located elsewhere. As a result, the calendar integration doesn't work.

Is there a way to specify the notes.ini path? Or any other workaround?

Many thanks,

Robin

[Muhammad Maqsood Mushtaq]

Hi Robin,

I checked this with relevant team and they have some follow up questions.

1) What Citrix environment you have? Jabber win supports following environments:

• Citrix XenDesktop  5.0
• Citrix XenDesktop  5.5
• Citrix XenApp  5.0 Feature Pack 3 Enterprise Edition for Windows Server 2008 Service Pack 2 64 bit, published desktop
• Citrix XenApp  6.0 Enterprise Edition for Windows 2008 R2 64 bit, published desktop
• Citrix XenApp 6.5 Enterprise Edition for Windows 2008 R2 64 bit, published desktop

2) What is the path of .ini file?

3) How it doesn’t work? No meetings show in meeting tab or new meetings don't show?

4) Can you create a problem report (Jabber > Help > Report a problem...) and attach it to this thread? If yes just clear all logs before creating the report from following location :

"C:\Users\userxxx\AppData\Local\Cisco\Unified Communications\Jabber\CSF\Logs"

If you don't want to attach problem report to the post, please open a TAC case to investigate this further.

Thanks,

Maqsood

[Robin Wuyts]

Hi,

Thanks for your response!

In the meantime, we found the answer:

Problem: When Cisco jabber starts (in Citrix), no Lotus Notes password popup appears + NO meetings show up in the meeting tab.

Solution:

In Citrix, you have 2 environment variables: 'User environment variables' and 'System environment variables'.

These two are concatenated to form the 'Path variables'. These Path variables are used to search other directories when the application, command etc cannot be found in the default path.

In this case, the notes.ini file was located on a custom made 'Y' drive.

For some users, the concatenated string was too long (supports +- 1900 chars) so some path variables were missing..

That's why the notes.ini file could not be located.

Regards,

Robin