04-16-2014 02:02 PM - edited 03-17-2019 04:06 PM
I'm running Jabber for Windows 9.6 with Jabber Cloud (formerly WebEx Connect). I have all my internal users in addition to a large number of external contacts including Cisco employees and some of my clients. Today I was adding 2 contacts at another client. The first contact was added without issue. When I tried to add the second contact, I received the error message:
"The system cannot currently add the contacts. Try again later or contact your system administrator."
We haven't changed anything on our end but every time I try to add this contact, I get this error.
04-18-2014 12:29 PM
Is only this client affected? or all the users are having the same problem?
I'm using v9.6.0 and I have never seen it.
04-21-2014 07:33 AM
Rolando,
To my knowledge, this is the only client/user affected as I haven't received any report of issues from other users. It's also the first time I've seen it. I did end up trying to add the user from my iPad. It worked fine and updated by Windows client appropriately. I've also since upgraded to 9.7. I appreciate you attempting to assist.
09-17-2014 08:22 PM
Adding Custom (or external) Contacts in Jabber for Windows (9.7 and above) is only supported in on-premise IM&P deployments, not cloud based (Webex Messenger).
-Nick
04-21-2014 07:40 AM
Can you try clearing Jabber cache?
Close and exit out of Jabber (if still running)
Clear the Local Jabber cache. This data is found in the following two directories:
Win 7:
%userprofile%\AppData\Local\Cisco\Unified Communications\Jabber
%userprofile%\AppData\Roaming\Cisco\Unified Communications\Jabber
Win XP:
%userprofile%\Local Settings\Application Data\Cisco\Unified Communications\Jabber
06-29-2016 12:52 AM
I had the same issue and it was solved by deleting the cash files as you mentioined .
Many Thanks
04-13-2016 07:30 AM
04-13-2016 07:54 AM
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