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Jabber app need reset after hours

ahmed
Level 1
Level 1

Hi all,

i have problem with jabber app on android or ios, i can sign  in jabber normally, but always after few hours ( i didn't check exactly, but i thin over 6 hours) jabber app will got phone & messaging services dissconnected, and i check on diagnostic it show re-connectivity error.

it solved by reset the jabber and re sign in from beginning. any solution for this ?

i run CUCM & IMP 11.5, expressway core & edge for MRA X811.4, jabber app off course latest

please advice

 

Regards,

ahmed

1 Reply 1

Jaime Valencia
Cisco Employee
Cisco Employee

What does the PRT and exp-e logs show when that happens?

Are you using SSO or OAUTH? 

HTH

java

if this helps, please rate