We created Jabber BOT devices and sucessfully signed in, but no phone service. in cucm, device status is unregistered but we can do chat and so expcept calls. This is only for internal caonnection. if we register jabber thru MRA, it works fine.
partially solved the problem. problem is jabber cannot connect to cucm. It was solved by changes the server details in cucm from FQDN to IP. Now the phone services is active but still have issues. jabber BOT devices can't recieve calls but can make a call. and it can't recieve video when in a call. though the other end is fine
I think I have found the problem, but not yet solved. I tried to change the CUCM info on Syste,>server to FQDN instead of IP address. Then the phone services work for external connected jabber. but now jabber connected intenally haven't the phones services. I know I have the correct uds SRV and PTR on our internal DNS.
Make sure you have to change ip to fqdn in enterprise parameter service url also...try searching http and https ...and correct entey in dns and create a record for each server.
But your issue is not related to this ...something related to configuration only
Srv record is related to only login ..there is no impact on any calls...so check configuration
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