Jabber Client for Windows. Desk phone control trouble.

[kornev.yuriy]

Good day!

I have CUCM - version 9.1.1.20000-5, JFW version 9.2.3 build 4417 and Microsoft AD server.

I have configured:

1. LDAP directory in CUCM using SSL connection

2. LDAP authentication in CUCM using SSL connection (port 636) too.

All other configurations, needed for allowing CTI control from JFW to desk phone, are made.

So, the problem is: CTI control in JFW is not available in this case. But, if I change in CUCM LDAP authentication from SSL to non-SSL - all work fine. JFW establishs CTI connection and successfully controls my desk phone, when LDAP authentication does is non-SSL.

Does anyone have any ideas why this is happening?

[bernhardczapp]

We had a similar issue.

Try using the global catalog (port 3268, with LDAPS on port 3269) for authentication.

Best regards,

Bernhard

[Joshua Sandi]

Hello, usually this is fixed by changing to global catalog for authentication (3269) since I would suppose that the issue you're experiencing is an LDAP timeout.

Please remember to rate helpful responses.

--Josh