Cisco IPMA Shared line support: Prerequisites: IPMA Service, CTI Manager and Tomcat should be running in CUCM These are the phones supported for IPMA : Cisco 7937 Cisco 7940 Cisco 7941 Cisco 7941G-GE Cisco 7942 Cisco 7945 Cisco 7960 Cisco 7961 Cisco 7961G-GE Cisco 7962 Cisco 7965 Cisco 7970 Cisco 7971 Cisco 7975 Cisco 7985 Cisco IP Communicator Cisco 7906 Cisco 7911 Cisco 7931 Cisco 7941 Cisco 7941G-GE Cisco 7942 Cisco 7945 Cisco 7961 Cisco 7961G-GE Cisco 7962 Cisco 7965 Cisco 7970 Cisco 7971 Cisco 7975 Configuration Procedure: 1. Configure the phones and associate them to the end users: The manager IP Phone should have on its primary extension the same number as the secondary line in the assistant’s phone. Add the appropriate phone button template (Manager and Assistant) Please note that Manager will use “Standard Shared Mode Manager” 2. Under System > Service Parameters > Choose the Server and the Cisco IP Manager Service and enter the parameter for the server and the clusterwide parameters. **You must restart CTI Manager after this configuration. 3. If you want to use intercom (optional) please refer to this post: https://supportforums.cisco.com/docs/DOC-4194 2- Configure Manager and Assistant End Users: 1. Go to the Manager end user and in related links select Manager Config > uncheck Auto config > select the device name which was configured in step 1.1 > select the assistant and line then hit “Save”: 2. Go to the assistant and in the related links go to Assistant Config > uncheck Auto config > select the device name which was configured in step 1.1 > Primary Line should be the one shared with the Manager and so on: 3. Restart CTI Manager and IPMA Service 4. Enjoy IPMA with Shared Line Support!
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Requirements: Cisco Jabber for Windows 9.1 Windows XP or 7 // Windows 8 not supported yet CUCM 8.6 CUPS 8.6 Cisco 7965 SCCP Configuration Steps: Please check the following on the phone you're going to control: On CUCM: -Allow Control of Device from CTI (on the device and the line) and End User association with the device. -Check that the Owner User ID is set to the Jabber user you want. On Presence: -Go to Application > Cisco Jabber: - Check that the user is part of a CTI Gateway Profile - Then go to CCMCIP Profiles ( if there's none you'll have to create it ) and see that there's the end user as well. If you've checked everything above the recommendation will be to restart the CTI Manager service on the CUCM server that the that should restablish connection Note: Of course connectivity to the CUCM Server from the PC in question should be confirmed to use this feature, that's a basic thing you might want to check.
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