08-21-2018 04:05 AM - edited 03-17-2019 07:41 PM
Hello all,
I have a problem with Jabber.
Although Inside Jabber works properly with both Ldap and local users, for users Outside of my premises the Jabber works fine only for local users. Ldap users cannot connect to Jabber.
We didn't change anything to the configurations.
The problem starts yesterday for no reason. DNS translations works properly for the Expressway-E
You have any idea why this happens?
08-21-2018 05:07 AM
What is the error they are receiving?
08-21-2018 01:23 PM
The message is that: the server is temporary unavailable, try again later or contact your system administrator if the problem still exist.
Something like that.
08-21-2018 02:04 PM
Have you verified your SRV records and DNS?
Do you see the login attempt in EXP-E?
What troubleshooting have you done?
08-21-2018 06:30 PM
Run the Collab Analyzer and let us know the resuts.
Sounds like a DNS or SRV issue to me.
https://cway.cisco.com/tools/CollaborationSolutionsAnalyzer/
08-23-2018 07:47 AM
08-23-2018 08:19 AM - edited 08-23-2018 08:20 AM
Just a guess ... if DNS changes have been made (???), this might be the root cause of the issue you have been facing ... you can expect a DNS propagation or refresh time of up to 24 hours or more.
Another guess is that you might be hitting a bug ... just two questions:
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