cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
868
Views
0
Helpful
2
Replies

Jabber contact photos from AD restrictions / requirements

dbooth
Level 1
Level 1

Are there any restrictions or specific requirements (dimensions, file size, format, etc.) when Jabber is pulling contact photos from the AD thumbnailPhoto attribute which might stop is pulling down a photo for a certain user?  We have a scenario where Jabber for Windows is able to retrieve and display photos from thumbnailPhoto but users report for certain contacts the photo never appears, yet the AD user account definitely has data in the thumbnailPhoto attribute (their photo is displayed in Outlook for example).  Thanks.

2 Replies 2

Md Hasan
Cisco Employee
Cisco Employee

There is a requirement, it is here  under "Contact Photo Formats and Dimensions"

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_6/cjab_b_planning-guide-cisco-jabber-116/cjab_b_planning-guide-cisco-jabber-116_chapter_0110.html

Hi, thanks for your response.  I have read that section previously but it does not suggest there are any restrictions or requirements which would stop Jabber retrieving a photo from AD for an individual user account, which is the scenario in question (e.g. maximum dimensions, maximum file size, etc.).

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: