TITLE How to avoid Jabber for winodws user to putting their phone service credentials SYMPTOMS Under new deployment, every user has to go to Jabber for windows > File > Options > Phone Accounts and enter their phone credentials (call manager end userid/password)   ENVIRONMENT Cisco Jabber 9.0.1 with Cisco Unified Presence (CUPS) CAUSES This is by design on Jabber for windows and can be avoided using custom jabber-config.xml file   RESOLUTION Add the following section in jabber-config.xml file. After adding the section, the Phone Accounts option will not show anymore in Options ----------------   <CUCM>     <PhoneService_UseCredentialsFrom>presence</PhoneService_UseCredentialsFrom>   </CUCM> ---------------- Typically jabber-config.xml file would be deployed from a TFTP Server (typically call manager). In such case jabber-config file has to be uploaded to TFTP server after making the change. If there is not TFTP server used, it can up updated directaly locally in following location - jabber-config.xml file local location (copy/paste the location in Windows Explorer address bar) Win 7  -  %USERPROFILE% \AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\Config Win XP - %SYSTEMROOT% \Documents and Settings\ user_name \Application Data\Cisco\Unified Communications\Jabber\CSF\Config PREVENTION N/A SOURCE: http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_0100.html#reference_ED5D0878A85B46B3A166717A83E7E622 ... View more

TITLE: Application Dial Rules stopped working after moving from CUPC to Jabber for Windows SYMPTOM: Application Dial Rules stopped working after moving from CUPC to Jabber for Windows ENVIRONMENT: Jabber for Windows on a Windows environment CAUSES: Jabber for Windows won't be able to utilize Applcation Dial Rules from CUPS for some cases as CUPC RESOLUTION: Here is the instruction to make application dial rules to work - 1) Download the 'cupc-Admin-ffr.8-6-1.zip' from here - http://www.cisco.com/cisco/software/release.html?mdfid=280455801&softwareid=282074306&os=Windows&release=7.1%281a%29&relind=AVAILABLE&rellifecycle=&reltype=all 2) save the file 'cmterm-cupc-dialrule-wizard-0.1.cop' from the zip file to a FTP location 3) Follow instruction here in call Manager - Step 1   Open the Cisco   Unified OS Administration interface. Step 2   Select   Software Upgrades > Install/Upgrade. Step 3   Specify   the location of cmterm-cupc-dialrule-wizard-0.1.cop.sgn in the Software   Installation/Upgrade window. Step 4   Select   Next. Step 5   Select   cmterm-cupc-dialrule-wizard-0.1.cop.sgn from the Available Software list. Step 6   Select   Next and then select Install. Step 7   Restart   the TFTP service. Step 8   Repeat   the preceding steps for each Cisco Unified Communications Manager instance   that runs a TFTP service. (Source - http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_0100.html#task_7C052FEF91BF43198DDDE6288503E29F ) PREVENTION: None ... View more

TITLE Jabber for Windows cannot search LDAP user/not showing Picture after moving from CUPC SYMPTOM: Jabber for Windows does not use CUPS LDAP. ENVIRONMENT: Jabber for Windows on a Windows Workstation CAUSE: Most likely problem is that Workstation does not have the needed jabber-config.xml file. RESOLUTION: Here is a sample entry at the very basic level for LDAP connectivity issue (Assumption: 1) Workstation is part of the Domain 2) Active Directory jpegPhoto attribute is used for picture (or any other filed that is specified in CUPS LDAP Settings) 3) LDAP Server/Domain Controller have 389 port open for LDAP query (a simple telnet to 389 port can verify) ) For Windows 7: ------------------------- 1) Create a text file named 'jabber-config.txt' and rename it to 'jabber-config.xml' under " %USERPROFILE% \AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\Config" (- Win 7) "%SYSTEMROOT% \Documents and Settings\ user_name \Application Data\Cisco\Unified Communications\Jabber\CSF\Config" (- XP) Please copy/paste the location on a Windows Explorer and it will open up the location 2) Open the file with notepad and copy/paste the following <?xml version="1.0" encoding="utf-8"?> <config version="1.0"> <Directory>   <DirectoryServerType>EDI</DirectoryServerType>   <PrimaryServerName>10.10.10.1</PrimaryServerName>   <UseWindowsCredentials>1</UseWindowsCredentials> </Directory> </config> 3) Change the 10.10.10.1 with the LDAP server (Domain Controller) IP Address and save the xml file 4) Exit out jabber for windows and re-login PREVENTION: None Cisco Jabber for Windows User Photos Problem Cisco Jabber for Windows Client does not automatically  update with the photos that updated in Active Directory. You have updated a user's photo in AD and noticed that it would not change. you have   browsed to "C:\Users\<user name>\App Data\Local\Cisco\Unified  Communications\Jabber\CSF\Photos" and had to manually delete the user  photos in this folder. When  re-opend the Jabber client the updated photos were now appearing Solution This is a known issue with CUPC that CUPC Contact Picture Cached and not updating dynamically.  The issue is that since the contact list images are cached locally on the PC in (C:\Users\USERFOLDER\AppData\Local\Cisco\Unified Communications\Client Services Framework\Config\Photos), the user's old image still displays on contact list. When doing a directory search for the user within CUPC it shows a blank image (Since the pic on the Web Server is deleted), but since the contact list images are cached the contact still shows the picture To resolve this issue Delete Local CUPC Folder:  C:\Users\USERFOLDER\AppData\Local\Cisco\Unified Communications\ This is documented in the Cisco Bug ID CSCtu25084   (Registered customers only) ... View more