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Beginner

jabber cti service profile backup issue

Hello.

I have 3 CUCM CTI server in my service profile.

I use Extension mobility to login to the device and control the deskphone.

when the jabber client logged in the CTI is working with the primary CUCM CTI.

I have notice when I stop the CTI Manager of primary CUCM the jabber client dont use the secondary CUCM CTI server. 

it looks like the jabber client still trying to connect to the primary CUCM CTI server.

I have all the necessary access control groups in the end user.

When I log out and log in again the CTI is working with secondary CUCM CTI

 

please help me

thank you

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5 REPLIES 5
Beginner

Re: jabber cti service profile backup issue

Is this secondary able to be resolved by DNS?

 

Try this from the command line:

nslookup

set type=all

_cisco-uds._tcp.<YOURDOMAINHERE>

 

Your results should have all 3 of your nodes

Beginner

Re: jabber cti service profile backup issue

Hey.
I have cheeked all the 3 servers are resolvable by DNS server
Beginner

Re: jabber cti service profile backup issue

Is CTI Manager running on the secondary nodes? Could be running but hung.....maybe a restart of the service across all nodes.

What error message do you get when the primary is not available?
Beginner

Re: jabber cti service profile backup issue

tried to restart CTI Manager service, didnt work.

I get the error server unenviable.

 

I attach picture with the error

 

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Beginner

Re: jabber cti service profile backup issue

Hi ,

I have the same issue.

I tried it on 2 environments and i got the same.

Is this a normal Cisco Jabber behavior?

 

Thanks,

Danielo.

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