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Kita
‎08-05-2020
Beginner
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30 Helpful Vote
20 Replies
1 Accepted Solution
10 Helpful Vote
1 Helpful Vote
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5 Replies
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Member since ‎08-15-2012
34
Posts
40
Helpful
4
Solutions

How are you all isolating agent (CCX) issues related to network connectivity

Created by in Contact Center
07-30-2020
07-30-2020
With more CCX agents working from home we are seeing issues that are typically network related. Usua...

Re: Google Chrome and UCCX and CUIC

Created by in Contact Center
10-31-2019
10-31-2019
Could be hitting this bug:https://quickview.cloudapps.cisco.com/quickview/bug/CSCvj74116

Re: Cisco Unity Connection - Map Active Schedules to Holiday Schedules (CUDLI \ SQL)

Created by in Collaboration Applications
10-31-2019
10-31-2019
Yep, that matches my findings and to take it a step further the schedulesetnumbermap table has an ex...

Re: jabber cti service profile backup issue

Created by in Collaboration Applications
10-31-2019
10-31-2019
Is CTI Manager running on the secondary nodes? Could be running but hung.....maybe a restart of the ...

Re: How can i use Get call Contact info with IF in UCCX?

Created by in Contact Center
10-31-2019
10-31-2019
See my attachment. In my version it is based on the called number, simply change to calling for what...

Re: Cisco Unity Connection - Map Active Schedules to Holiday Schedules (CUDLI \ SQL)

Created by in Collaboration Applications
10-31-2019
10-31-2019
Thanks! So for queries is is better to use the vw_ version of the tables for performance reasons?

Re: jabber cti service profile backup issue

Created by in Collaboration Applications
10-31-2019
10-31-2019
Is this secondary able to be resolved by DNS? Try this from the command line:nslookupset type=all_ci...

Re: CiscoJabber.exe run arguments list

Created by in Collaboration Applications
10-30-2019
10-30-2019
Yes, here is a link to the list:https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_8/cjab...

Cisco Unity Connection - Map Active Schedules to Holiday Schedules (CUDLI \ SQL)

Created by in Collaboration Applications
10-30-2019
10-30-2019
I searched the forums and I didn't see this come up. I have a client with over 150 site specific sch...

Re: Rookie Upgrade Question

Created by in IP Telephony and Phones
11-03-2018
11-03-2018
Im thinking the original question was about only staging on the inactive partition and doing the res...

Re: Rookie Upgrade Question

Created by in IP Telephony and Phones
11-02-2018
11-02-2018
You can absolutely upgrade to the inactive partition...I just upgraded 10.5 to 12.0 in this manner. ...

Re: CUCM - 10.5 - Remote Destination Profile Issue

Created by in IP Telephony and Phones
11-02-2018
11-02-2018
When you say the call could not be routed, what is happening? Busy? Error message? Dead air? I see y...

Re: I need to bulk change several hundred phones and extensions, what is my best option?

Created by in IP Telephony and Phones
11-01-2018
11-01-2018
Oh wow! I've been doing with much smaller numbers (500-2000 devices) Without doing the same thing ab...

Re: I need to bulk change several hundred phones and extensions, what is my best option?

Created by in IP Telephony and Phones
11-01-2018
11-01-2018
Change 1 or 2 phones manually 1.BAT export all phones / all details (depending on how many phones yo...

Re: CUCM - 10.5 - Remote Destination Profile Issue

Created by in IP Telephony and Phones
11-01-2018
11-01-2018
great minds :)
Public Statistics
Date Registered ‎08-15-2012 11:00 AM
Date Last Visited ‎08-05-2020 10:32 AM
Total Messages Posted 34
Total Helpful Votes Received 40