Jabber Desk Phone mode - View or change from CUCM Admin portal?

[joe_sinclair]

Is it possible to observe which phone mode setting a user has chosen for Jabber from the CUCM Admin console?

Additionally, is it possible to modify that setting for them?

Thanks,

Joe

[Jaime Valencia · Accepted solution]

No, you cannot, if they move from softphone to desk phone control Jabber simply shows as un-registered, but nothing tells you they're using it for desk-phone control, nor you can adjust this from CUCM.

All you can do is configure in the .xml if they should start Jabber as softphone or desk-phone control.

[joe_sinclair]

Thanks Jaime, It's a shame that this isn't possible. Where do I go to submit a feature request for a future version of CUCM?

Thanks,

Joe

[Jaime Valencia]

Reach out to your SE/AM and ask them assistance in submitting a PER.

[peyton.gwinn]

What parameter are you using in the .xml file to determine "if they should start Jabber as softphone or desk-phone control"?

[Jaime Valencia]

InitialPhoneSelection

[peyton.gwinn]

Thanks. Some how that parameter was in our config file and was set to desktop. removed it so the default value of softphone would be issued to the client.