Jabber Desktop Sharing not working through firewall

[Ahochau]

Greetings,

Using Jabber 10.5(4) and clients on the internet using VPN with split tunneling are unable to launch desktop sharing with an error "cannot connect to server".  My initial thought is that the client is trying to initiate communication with an internal domain name that is not advertised on the internet.  I'm not sure how the desktop sharing works, so looking for information to confirm my theory.

Thanks!

[keglass]

I recommend you also post this to the Cisco Support Community for more information and feedback.

Cisco Support Community

Hope this helps.

Kelli Glass

Moderator for Cisco Customer Communities