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Jabber for IPAD wrong credentials

m-laing
Beginner
Beginner

Hi

I am trying to install Cisco Jabber on IPAD integrated with CUCM 8.6 and I am receiving wrong credentials error when I try to connect to CUCM, can anyone assist?

Marsha

2 Replies 2

sagaskar
Beginner
Beginner

Hello,

Can you confirm whether or not you are using the correct credentials, to verify that, please try logging in to the Call Manager User Options page

http://cucm_ip_address/ccmuser/

If you are not able to log in here, you may engage an AD Admin to verify your credentials.

- S

ampm_25
Beginner
Beginner

Have you already configured a device on your CUCM cluster? If not, please follow the admin guide - http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/iPad/Admin_doc/output/b_Jabber_for_iPad_admin_guide_chapter_010.html#task_15D8898B81DF484EAF66ADBD27CA2C11

I seen the same issue before I properly installed the COP file, and configured a device in CUCM. Hopefully, this information will help you.

Sent from Cisco Technical Support iPad App. Please excuse any spelling or grammar errors.

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