Jabber for IPAD wrong credentials

[m-laing]

Hi

I am trying to install Cisco Jabber on IPAD integrated with CUCM 8.6 and I am receiving wrong credentials error when I try to connect to CUCM, can anyone assist?

Marsha

[sagaskar]

Hello,

Can you confirm whether or not you are using the correct credentials, to verify that, please try logging in to the Call Manager User Options page

http://cucm_ip_address/ccmuser/

If you are not able to log in here, you may engage an AD Admin to verify your credentials.

- S

[ampm_25]

Have you already configured a device on your CUCM cluster? If not, please follow the admin guide - http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/iPad/Admin_doc/output/b_Jabber_for_iPad_admin_guide_chapter_010.html#task_15D8898B81DF484EAF66ADBD27CA2C11

I seen the same issue before I properly installed the COP file, and configured a device in CUCM. Hopefully, this information will help you.

Sent from Cisco Technical Support iPad App. Please excuse any spelling or grammar errors.