TITLE Unable to change Account information on Jabber for iPad SYMPTOMS After adding the “Cisco Video and Voice Calling” account, there is no way to edit the account details (username, password, Call Manager ip address) ENVIRONMENT Cisco Jabber for iPad Cisco Unified Communications Manager Cisco Unified Presence CAUSES This is a known issue and is on the roadmap for the upcoming release. (Expected release in October 2012) RESOLUTION Currently, the only way to change this information is to delete the account and create a new one with the required changes. ... View more

TITLE Unable to share desktop on Jabber for Windows. SYMPTOMS The Desktop Sharing Option is grayed out in the Chat Window. ENVIRONMENT Cisco Jabber 9.0.1 Cisco Unified Communications Manager 8.6.1 and 8.6.2 Cisco Unified Presence Server 8.x (On-premises deployment) Cisco WebEx Connect (Cloud based deployments) CAUSES To configure Cisco Unified Communications Manager for video desktop sharing, you need to apply a COP file to Cisco Unified Communications Manager and enable video desktop sharing on the SIP profiles of CSF devices. RESOLUTION Configuring Desktop Sharing on CUCM 8.6.1 -  On the CUCM Admin page – 1. Enable desktop sharing on the SIP Profile for the appropriate CSF devices. To do that –      - Select Device >Device Settings >SIP Profile      - Select the appropriate SIP profile      - In the Trunk Specific Configuration section, select Allow Presentation Sharing Using BFCP      - Select Save 2. Apply the SIP profile to the appropriate CSF devices as follows:      - Select Device > Phone on an individual device.      - Use the Bulk Administration Tool for multiple devices. Configuring Desktop Sharing on CUCM 8.6.2 - On the CUCM – 1. Upload and apply the ‘cmterm-bfcp-e.8-6-2.cop.sgn ‘ COP file for desktop sharing, you can download the Admin folder on the following link to get access to the same. http://www.cisco.com/cisco/software/release.html?mdfid=284324806&flowid=32202&softwareid=284006014&release=9.0%281%29&relind=AVAILABLE&rellifecycle=&reltype=latest 2. Restart the CUCM 8.6.2 as follows      - Open the Cisco Unified OS Administration interface      - Select Settings > Version      - Select Restart      - Repeat the steps for each node in the cluster, starting with the presentation server. 3. Enable video desktop sharing on the SIP Profile for the appropriate CSF devices and apply the SIP profile to the CSF devices, as outlined earlier. 4. Enable video desktop sharing capability on the appropriate devices as follows – For an individual device, select Allow Presentation Sharing Using BFCP and then select Save For multiple devices, do the following –      - Select Bulk Administration > Phones > Export Phones > All Details.      - Select Bulk Administration > Upload/Download Files and download the exported CSV file.      - Open the CSV file with any editor.      - Insert a column named Allow presentation sharing using BFCP into the CSV file.      - Set the value of the column to Y for all required devices.      - Save the CSV file.      - Select the Override the existing configuration option.      - Import the CSV file.      - Select Run Immediately.      - Select Submit. PREVENTION Note:  - As of this release, Cisco Jabber for  Windows supports video desktop sharing in software phone mode only.  Video desktop sharing is not available in desk phone mode. - You cannot enable video desktop sharing on the default SIP profile.  You can copy the default SIP Profile and save it as a new one. RELATED TOPICS http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_010.html#task_002CD757B8EC4F5E85AA5222626C772B ... View more

TITLE Error code CJ:1000:1 on the Jabber client. SYMPTOMS While logged in to Jabber for Windows, if we attempt to login to a Jabber client on another platform, Jabber for iPhone/MAC without logging out of Jabber for Windows, you get signed out of Jabber for Windows.  If you attempt to authenticate to Jabber for Windows after this, you receive an Error Notification with unknown error description and error code CJ:1000:1. This error does not seem to affect any functionality of the client in any way. ENVIRONMENT Cisco Jabber 9.0.1 Cisco Unified Communications Manager Cisco Unified Presence CAUSES When another Jabber client attempts to authenticate the same end-user, it will cause the Jabber for Windows client to logout.  This forced logout produces the unknown error to occur.  RESOLUTION This is a known issue, and is documented in CSCtz42069 PREVENTION Ensure that you are not logged in to multiple Jabber clients simultaneously. RELATED LINKS http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtz42069 ... View more