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Jabber for iPhone won't reconnect

Daniel Gomez
Level 1
Level 1

‎09-03-2013 05:42 AM - edited ‎03-17-2019 03:30 PM

Hello,

I have a customer that is facing an issue with Jabber for iPhone:

Jabber for iPhone will register correctly a first time but if user disconnects from wireless network, jabber may not reconnect back again. It will get into a loop where we can only see the attempt to reconnect. Closing the app doesn't seem to help.

IPhone is connected to WiFi when trying to reconnect to CUCM and wifi is working.

Sometimes Jabber will reconnect, sometimes it won't unless we do a reset of the device (TCT) directly on CUCM.

Has anyone experienced this?


Sent from Cisco Technical Support iPhone App

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Daniel Gomez
Level 1
Level 1

‎09-03-2013 09:29 AM

I'm not sure if this would be the issue but, there are two SSIDs users connect to.

Both of the SSIDs allow Jabber to contact CUCM IP address but issue will occur most likely when users change from one SSID to the other.

Would the IP change be the root cause of the issue? Is there any configuration we can add to CUCM so Jabber tries to reconnect no matter what?

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