Jabber for Windows 10.6.1 Problem: Chat History sporadically empty

[Rene Mueller]

Hi,

we have Jabber for Windows 10.6.1 running on Win 7 64bit Machines. We have the Problem that sporadically the Chat History windows is empty. If this happens, I cannot see my incoming chats (but I can hear Audio that a IM just arrived) and I also cannot see IM Messages I sent out. Also no Screencaptures can be seen in the Chat-History. I also cannot rightclick into the Chat History window to print or save the Chat. Whenever I restart Jabber (not just logging off), it is working again for a couple of time!

Please Cisco help me out. I cannot find a open Bug in the current Release Notes.

Regards

Rene

[Rene Mueller]

After deleting java cache everything went back to normal. I am going to monitor this behavior the upcoming days...

[Rene Mueller]

Does anyone has an Update on this? Nobody out there with the same problem?

Regards

René

[Scott Johnson · Accepted solution]

Uninstall KB3034196 ... this MS patch in February gave us the same symptoms until it was rolled back

[Rene Mueller]

Hello Scott,

thanks for your answer! We don't have IE11 installed, so we don't have this MS Patch on our systems :-(

I am going to look deeper into this,... maybe another MS Patch. Also have to contact TAC.

Thanks.