jabber for Windows 7 cannot make a call from PC

[adisak.lakawin]

We have installed Cisco IM & P ver 10.5 

and jabber on windows ver 10.6.0

for jabber on PC, i can register with IM & P can control Ipphone 

but cannot make a call from PC

i check log from jabber on windows that CTI not register 

on CUCM CTI still not register, services are activated all

please help 

and suggest solution 

Thank you very much 

[Dennis Mink]

you want to use Jabber as a "softphone" or do you want to control a physical desk phone from Jabber?

for a softphone you need a CSF device, and it from Jabber (bottom::use computer for calls).

remember to associate the csf with the user as well, and associate the extension with the user.

[adisak.lakawin]

Dear Dennis Mink

i want to use Jabber as a Soft phone, i already to config CSF on cucm and associate with user 

but when choose  to use computer call, it cannot make a call

[Dennis Mink]

is the option greyed out?

did you associate the CSF device with the user?

[adisak.lakawin]

yes CSF already associate with user

[Dennis Mink · Accepted solution]

is the option greyed out?

if its not, and you select "use computer for calls".

does the CSF device register at all?

[adisak.lakawin]

thank you Dennis

i found that connot reslove DNS, problem from my DNS server 

now CSF device is register with CUCM