Jabber for Windows - Deskphone Video "Unknown"

[topher1086]

I have an HP 6735b laptop running Windows 7 32-bit SP1 that I can't get deskphone video to work on.  The last thing I've done is to load the OS fresh from the disk.  Then I installed Jabber and the Media Services Interface.  The connection status for deskphone video in Jabber shows Unavailable and Unknown for the reason.  I'm using a Microsoft Lifecam HD webcam for that.  It shows up under the Video tab with a picture.  It also works fine in softphone mode.  It has a Broadcom gigabit network adapter.  I have the same issue with all laptops of that model.  We also have some 6755 laptops with the same issue. 

There is literally no documentation on the MSI so I don't know where to go from here.

I do have an HP 8440w running Windows 7 64-bit SP1 that works just fine in deskphone mode with the same webcam attached.  The only real difference I can think of is that it has an Intel NIC as opposed to the Broadcom.

Any help would be greatly appreciated.

Thanks!

[Atllp_rtutt]

I'm also trying to trubleshoot the same issue on a win7 64bit dell OS.

The Cisco Media Service is running. the Camera shows up under video.

[Muhammad Maqsood Mushtaq]

Hi,

Please review this post and confirm the details mentioned.

Thanks,

Maqsood

[topher1086]

I have tried it with both a 7945 and 7911.  They both are Skinny.  The one that works is using a 7945.

I have just tried the steps outlined in the other post with no luck.  Same result.

[topher1086]

I did some more testing on this.  I installed both Windows 7 x64 SP1 and Windows XP x86 SP3 and they both still had the same result.  It seems to be an issue with the hardware and the Cisco MSI.

[Ashish Patel]

Hi

Just a suggestion can you confirm you are on the latest phone firmware on the 7911?

Rgs

ashish

[topher1086]

Hi Ashish,

The 7911 is running SCCP11.9-3-1-1S. The 7945's are on SCCP45.9-3-1-1S

We are on CUCM 9.0.

[Muhammad Maqsood Mushtaq]

What is the version of Medanet installed? (You can check this at Control Panel -> Administrative Tools ->Services. Click on the Cisco Media Services Interface service and it will show the MSI version number on the left).

It should be the latest one which is 3-2-1-1-5872.

Thanks,

Maqsood

[topher1086]

Maqsood,

It shows MSI v. 3.2.1.1.5872.

Thanks.

[Muhammad Maqsood Mushtaq]

Time to open a TAC case I'm afraid .

Thanks,

Maqsood

[topher1086]

That's what I was afraid of....

Thanks for your help.

[Atllp_rtutt]

Maqsood Mushtaq wrote:
Hi,
Please review this post and confirm the details mentioned.
Thanks,
Maqsood

This fixed everything Thanks.

[alanangengteik]

topher1086, did you manage to resolve this? I am having the same issue.