I have successfully configured a global jabber-config.xml file, but it seems my Jabber client (version 9.1.1) will only show 2 phone numbers when you right-click and "View Profile". I can see the 3 numbers when you pull down the dropdown on the contact to make a call, however . I can go back and forth amongst the "telephoneNumber", "ipPhone", and "mobile" attributes from the AD server, but never all three at once in the "View Profile".
Here is my xml file and what I see in Jabber, below that. Can I get 3 numbers to show? How, or why not?
<?xml version="1.0" encoding="utf-8"?>
(double-click to enlarge)
You can try the following:
1. Go to Cisco Presence Administration page > Application > Cisco Jabber > Settings 2. On the Cisco Jabber LDAP Attribute Mapping, click on Restore Defaults 3. Change the below 3 fields only: BusinessPhoneNumber -> ipPhone BusinessMobilePhone -> mobile BusinessOtherPhone -> telephoneNumber 4. Now Sign-out of Jabber client
5. Exit the Application 6. Login to Jabber Client again and test.
Hello, Joshua, and thanks for the reply.
I tried your recommendation and all is exactly the same; only a max of 2 numbers show up in the profile for any given user.
Why did you make this suggestion - have you had a similar experience? I ask because I'm curious the correlation between the xml config file and the LDAP attribute mapping.
Help -> Connection status
You'll see the DN that was provisioned for you in CUCM, not necessarily your PSTN number.