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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Jabber goes offline when enabling capabilities assignment

Hi

Is anyone facing this issue :

Jabber goes offline for all users when enabling capabilities assignment for a new user in CUCM ?

to resolve this we have to go into CUPS and restart the XCP router service or authentication service for the jabber client to reconnect ...

any suggestions \ ideas welcome.... thanks

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Beginner

Jabber goes offline when enabling capabilities assignment

Hi Araf,

We never had any similar issues to this one. By your description since all users go offline I dont think that this is Jabber issue at all. I suggest you should probably open a TAC case against CUCM to address your issue.

Regards,

Marko

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