Hi Is anyone facing this issue :Jabber goes offline for all users when enabling capabilities assignment for a new user in CUCM ? to resolve this we have to go into CUPS and restart the XCP router service or authentication service for the jabber clien...

We have a couple of users where Jabber does not go into phonemode. the phone accounts are set-up correctly, softphone mode is ok. in the logs it shows "UpdateHealth of Deskphone to Unhealthy"The users are associated to the CTI enabled group as is eve...

Hi , We are just in the process of deploying, and we have a few users where they don’t see if a user is on line, it shows offline.. where as anyone else see`s them ok. ...The user did have the contacts in there outlooks address book which it seemed t...

We have a couple of users where Jabber does not go into phonemode. the phone accounts are set-up correctly, softphone mode is ok. in the logs it shows "UpdateHealth of Deskphone to Unhealthy"The users are associated to the CTI enabled group as is eve...

What is the best trace to run in RTMT to find which media devices are decreasing or becoming unregistered ?we keep getting the following alerts throughout the day and cant seem to find the correct trace file to see what is going on.. any advice would...