Jabber login issue 14.X

[Roman Isaiev]

Hello everyone!

To i`m installed Jabber, but immediately trying to connect to the server.I did not enter any credentials and server address. After trying to connect i see an error "Cannot communicate with the server",  I press the buttons "Sign In" and "Reset Jabber"  but nothing happens.

I tried deleting the following folders and running the program again, but the problem persisted:

C:\Users\%USERNAME%\AppData\Roaming\Cisco
C:\Users\%USERNAME%\AppData\local\Cisco

Can someone suggest how to fix this problem?

[Jonathan Schulenberg]

It won’t ask for an email address by default when logged into a domain-joined Windows machine; it uses the user’s UPN to start service Discovery.

You need to read the log file and see where it failed though. There are dozens of things that could have gone wrong. If you can narrow in on the cause we can probably offer suggestions on what/where to check.

[Roman Isaiev]

Hi,

Thank you for your reply.

I would like to enter an email and specify the server for registration manually. Is there any way I can turn off automatic connection?

[Jonathan Schulenberg · Accepted solution]

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/14_0/cjab_b_deploy-jabber-on-premises-14_0/cjab_b_deploy-jabber-on-premises-129_chapter_010000.html
UPN_DISCOVERY_ENABLED=false

[Roman Isaiev]

Thanks for the tip, I'll try to do it.

[Roman Isaiev]

Thank you for your help, it works !

[Jonathan Schulenberg]

That should not be necessary in a production environment. Service Discovery should automatically find the CUCM-IM&P cluster using DNS. 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/14_0/cjab_b_planning-guide-cisco-jabber-14_0/cjab_b_planning-guide-cisco-jabber-129_chapter_0100.html