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Jabber(MOVI) not searching directory since upgrade to 13.x

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Have a customer that upgraded their first generation TMS server appliance to 13.2 and since then has not been able to search the directory from their movi clients.

They have it set for looking through the VCS server on the TMS so it looks ok. 

Is there any documentthat might be able to show the provisioning settings that will make this work correctly?

I am reluctant to upgrade them to 14 and TMSPE on their existing hardware, but if that is the only alternative, we can look at it.



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Since you are referring to your customer and posting this question on their behalf, then I recommend you post this to the Cisco Partner Community ( for more appropriate feedback and information.

Another option for you is the Cisco Support Community ( where our Cisco technical support experts provide debugging assistance, or you can open a ticket with the Cisco Technical Assistance Center ( to get expert debugging assistance.

We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program!  In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.

We hope to hear from you again.

Kelli Glass

Moderator for the Cisco Collaboration Community

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