Getting ready to upgrade customer to CCX 11.6.  They are interested in doing Web Chat once they are upgraded.  Assuming that they have the Prem licenses, do we still need to spin up Social Miner to do the interface with the customer's web site or is there an alternative?   ... View more

Customer has come to me with an interesting routing / load balancing question. Scenario: Large MPLS cloud to 50+ remote Branch locations with two Data Centers, A and B. The PE routers in the cloud at each branch has connections to bothe Data Centers. The PE routers are configured to see equal cost paths to the two Data Centers.   The Data Centers have Dark Fiber between them and they have the Server Vlan 172.16.10.x available at both sites. ServerA is in location A and Server B is in location B They will have HSRP on the gateway routers in location A and B with the RouterA being the primary.   Problem: The customer understands from the Branch we can load balance stream by stream traffic back to the Data Centers to use under normal conditions.  What they are concerned is that all return traffic is going to go out through RouterA. Looking for some way that we can load balance out bound traffic from the Data Centers so that traffic from ServerA will go out RouterA and ServerB will go out RouterB, but failover seamlessly to the other location. Moving ServerB to a different Subnet would be the option of last resort.   Does anyone have any thoughts? ... View more

Looking for a document that lists the steps that need to be taken to successfully move a CCX server on 10.6 from one AD Domain to another.  I have found this for Call Manager and Unity but not for CCX.  Can someone point me to some documents? Thanks ... View more

We have a client that needs to be able to do secure Voice calling in a Cisco UCM Phones and a third Party device that unfortunately does not support Secure SIP. The thought is that MACsec /TrustSEC might be able to be configured so that the switch ports on the various cisco switches would do the encryptionfrom the Phones to the customer's Third Party Voice "Dialer" while all other phone to phone would be able to be doing Secure SIP. This also needs to ba supported across a WAN. What I was looking at in the documentation was that this multi point to single point really was not supported. I do not have the information as to which Cisco Switches are involved, but I understand that they would need to be running IPServices to even think about supporting this. Would like to hear Ideas if this is possible or not. If possible some pointers to documentation to implement. Thank you ... View more

Customer is thinking of using PowerBI to acces the CIS data from their CCX system. Has anyone seen any problems with doing this for either CCX 10.5 or higher? One stream I did see is that the enduser needed the 32bit ODBC drivers to do the import.   Thanks ... View more

Looking for the real performance numbers for the ASA family and the Firepower Family when Firepower features are turned on. The numbers for the ASA 5500-X in the data sheets are not true performance numbers and we have customers that are not happy because they are not performing as expected. ... View more

I have a customer that has an HP VM environment that is connecting to Catalyst 3850 switches.  He was told that instead of using Etherchannel and LACP to bind two interfaces together that it was better to use VM's round robin for the configuration on the nics. This seems odd and not quite right when it comes to the utilization on the server and would lead to table thrashing on the switch. Can anyone point to if this is a good idea or to a Cisco Best Practice document. Thanks ... View more