ā03-20-2020 01:37 AM - edited ā03-20-2020 01:42 AM
Hello,
I am facing an issue when trying to create new users in the CUCM to connect to Jabber. Old users are working properly. I am not using AD, all users are created locally in the CUCM and we don not have expressway.I have checked that new users are correctly binded to the presence server (we did this manually) and we have restarted the presence server. Any idea about what coould be happening?
- CUCM: 10.5.2
- Presence Server: 10.5.1
Thank you very much.
Best Regards.
ā03-20-2020 07:04 AM
Have you tried disabling the users for IM&P and then enabling them again? making sure they're assigned to an IM&P node
If no avail, you'll need to review a PRT
ā03-20-2020 07:19 AM
In addition to Jaime's suggestion, I have to ask the obvious question about the underlying config:
It's easy to miss the thousand-and-one small requirements to make Jabber work, especially if it's been a while since you've configured new users.
Maren
ā03-24-2020 02:18 AM
Hello,
Thank you for everyone time and Assistance. We have found the issue getting logs from jabber and then following the Cisco suggestions after analyze with the tool. We have found an issue with the Cisco Sync Agent not running properly in the presence server and it does not start even after restarting the server. We currently have a case open to TAC. Thank you.
Best Regards.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide