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Jabber on windows - no sound when using my pc for phone calls

oashkena
Level 1
Level 1

‎11-18-2015 03:53 AM - edited ‎03-17-2019 05:40 PM

Did anyone encouter the folowing problem:

When making or receiving calls using the jabber windows client I cannot hear any sound - I can hear the tones of the keypad presses, even the dial tone, but not the other side. The other side has no trouble hearing me.

I am using the latest version of jabber client (11.1.0 build 21135)

I have a windows machine inside a vmware on a linux ubuntu host.

Thanks,

Oded

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Md Hasan
Cisco Employee
Cisco Employee

‎11-23-2015 10:12 AM

Jabber is only supported on a handful of virtual environments due to VXME requirements

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_0/CJAB_BK_C04C09E7_00_cisco-jabber-110-planning-guide/CJAB_BK_C04C09E7_00_cisco-jabber-110-planning-guide_chapter_01.html#CJAB_RF_D5E7DD08_00

Other virtual environment may have issues with audio due to VXME Client/Agent not properly installed. This will impact

Jabber needs especial plugin (comes iwith Cisco VXME) (called "Virtual Channel") to propage audio from guest to host machine

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