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Jabber phone call for one user disconnect after one minute,during peak hours

csco11198172
Level 1
Level 1

Hi All.

 

In a cucm only one user call is getting disconnected after one minute.

ccapi Logs:

+++++++++++++

Calling number : +6568643627

 

Called Party : +917829932425 (my mobile number)

 

q931 logs:

 

Calling party : 4061 & 4065

 

Called party: 68643627

User call failure reason using debug q931 is temperory failure.

Debug using ccapi inout is normal call clearing.

Troubleshooting step Taken:

 

Checked all user configuration in server.

 

Deleted and created user phone and tested the calls and the calls are working fine.

 

Added the Singapore cluster FQDN for user Jabber settings.

 

The same international call is routing through both the Gateways.

 

Calls started working after business hours without any issue.

 

PFA: ccapi logs.

 

All internal external inbound and outbound calls have the issue.

 

Kindly let me know your suggestion.

 

Regards,

 

Shinaj.cm

3 Replies 3

csco11198172
Level 1
Level 1

Hi All,

 

User only have CSF profile in the server.

 

Regards,

 

Shinaj.cm

Hi All,

 

Kindly suggest .

 

Regards,

 

Shinaj.cm

Hi All,

 

The user id was changed which fixed the issue.

 

Wired issue .

 

Regards,

Shinaj cm