Jabber Softphone issue

[chad.carmichael]

I'm hoping someone can help me here.

I am deploying Jabber to our 1000+ user org and there are a handful of users that have the need for Jabber softphones. I am able to setup the CSF devices just fine and the users don't have any errors when they choose to control their computer for control.

The issue is when the user is connected via VPN (AnyConnect), the calls placed to them do not go to their jabber client. It only rings their deskphone.  They can place calls (internal and external) just fine, but cannot receive them.

Ideas?

[Chris Deren]

Sounds like RTP traffic is being blocked, make sure the firewall is open appropriately.

Chris

[Jaime Valencia]

So, Jabber doesn't even ring??

Or do you have 1-way/no audio??

HTH

java

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