09-05-2019 04:32 AM
Hi,
I need some help if someone already have an experience with this issue.
I have a cucm version 11.5 and a UCCX 11.5, we have about 30 agents in the UCCX working with Jabber.
They all have the same operation system, and the same jabber version Jabber_for_Windows-11.7.0.42920, but we have one of the agents that the jabber sometimes crash and i dont understand why.
I already unistall jabber app, delete the local and the roaming folders, and install again, but nothing.
I change the extension, the issue mantains.
Can someone give a help?
Best Regards,
Hugo Sousa
09-05-2019 06:47 AM
Does Jabber gives the user the option to generate a PRT when that happens?
Or have you looked at a PRT right after it happens?
09-05-2019 07:33 AM
Hi Jaime,
Thanks for your feedback.
Yes, i think it gives the opportunity to get the PTR.
I Didnt look at the PTR, but in the next time i going to check.
Can you tell me at i have to do? I know how to get the PTR, but i have to select an area, right?
Regards,
Hugo Sousa
09-05-2019 08:00 AM
You're interested in the logs that are generated, you will need to review them to try to find pointers of what might be going on.
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