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Jabber unable to connect to server

BoBo1
Beginner
Beginner

Our Jabber clients are now starting to say that they can't connect to the server, and when I try to view the services I see connection to the server cannot be established(certificate exception).

Any ideas on what i'm looking for?

1 Reply 1

RondellDookran
Beginner
Beginner

Hi @BoBo1 

This can potentially be a Certificate Expiry issue on Call Manager.

 

Steps you can attempt to resolve this issue:

  1. Login to CUCM OS administration page 
  2. Navigate to Security then click Certificate management
  3. In the searchbar type "tomcat" and hit search
  4. If any tomcat certificates are expired, click the certificate and regenerate it
  5. Next restart the Cisco Tomcat service on the CLI of the CUCM (Publisher & Subscriber) using the command "Utils service restart Cisco Tomcat Service" 
  6. Re attempt to login to Jabber

 

Regards 
Rondell

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