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Hello,I'm having an issue where supervisors are seeing all queues in Finesse. I've come across this document https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html, but it doesn't...
Hello,Is there a way to have an agent be part of multiple call centre teams, but not receive calls from certain ones if they don't need to?I'm kind of familiar with the skills system, so I know I would likely need to add the 2 or 3 skills to their pr...
Hello,We had Cisco Unity configured to send email using Basic authentication and it was working fine. We recently upgraded the server to allow for OAuth2 to be used, but it is have connection issues. I followed the steps for M365 in this link https:/...
Hello,Can anyone provide some insight on this message that keeps appearing? The configuration isn't changing, but it seems to show up every 10-15 minutes.I've tried the workaround of adding EnableClusterCheck to the .xml file and set it to false, but...
Hello,I need some help tracking down an issue.I have a hunt group that I setup a long time ago that just stopped working, it stopped forwarding calls to the number for no login, full queue ext..Upon further investigation, the CTI route point for this...
Yes.It has been 2 years, but if I recall correctly, the configuration file on two servers were different. So the configuration was technically changing as the devices bounced from one server to the other.
Yes you're correct, I was messing up the two terms. Essentially I need them to take calls from 3 different applications. So 1 team that has 3 applications it is responsible for, but a few users need to possibly answer calls from all 3 different lines...
I was able to get this going.Cisco support had me check the user sign-ins for the UMS account in Azure AD and the application was failing to sign in due to a failed secret id provided. I generated a new secret ID and applied it in Cisco Unity and the...
