Member since ‎01-18-2018

User Statistics

  • 40 Posts
  • 5 Solutions
  • 0 Helpful votes Given
  • 25 Helpful votes Received
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User Activity

Hello,I'm having an issue where supervisors are seeing all queues in Finesse. I've come across this document, but it doesn't...
Hello,Is there a way to have an agent be part of multiple call centre teams, but not receive calls from certain ones if they don't need to?I'm kind of familiar with the skills system, so I know I would likely need to add the 2 or 3 skills to their pr...
Hello,We had Cisco Unity configured to send email using Basic authentication and it was working fine. We recently upgraded the server to allow for OAuth2 to be used, but it is have connection issues. I followed the steps for M365 in this link https:/...
Hello,The Jabber client on cell phones keeps detect a new configuration and logging people out every 15 minutes or so. This is causing issues with people not getting phone calls as they don't realize they were logged out.Any ideas on what might be ca...
Hello,Can anyone provide some insight on this message that keeps appearing? The configuration isn't changing, but it seems to show up every 10-15 minutes.I've tried the workaround of adding EnableClusterCheck to the .xml file and set it to false, but...
Community Statistics
Member Since ‎01-18-2018 12:29 PM
Date Last Visited ‎02-15-2023 11:18 PM
Posts 40
Total Helpful Votes Received 25
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