11-30-2016 05:32 AM - edited 03-17-2019 06:31 PM
Hello,
Perhaps this has been asked before but cannot seem to find any threads on this particular issue.
When connecting externally Jabber does not allow to control desk phone:
CTI status:
This works 100% of the time when on internal corporate network.
I have tested with Jabber for Windows 9.7.4 and latest version 11.7.1.
CUCM runs 9.1.2
CUPS runs 9.1.2
CUXN runs 9.1.2
We use Expressway-C and Expressway-E both run on version 8.2.1
Wireshark logs show Jabber makes DNS queries for:
_cuplogin._tcp.expuk.company.com - no record exists externally (OK), exists internally (OK)
_cisco-uds._tcp.expuk.company.com - no record exists externally (OK), exists internally (OK)
_collab-edge._tls.expuk.company.com - record found and points to public FQDN of Expressway-E (OK), no record exists internally (OK)
Any pointers would good as I've exhausted my basic troubleshooting options.
Are there any specific logs on Expressway-C to review?
Thanks
Tom
Solved! Go to Solution.
11-30-2016 06:58 AM
Hi Tom,
When connecting over MRA, deskphone control is an unsupported feature. The CTI-QBE protocol is not traversed by the Expressway pair.
Source:MRA Deployment Guide [p. 41]
Thanks,
Adam
11-30-2016 06:58 AM
Hi Tom,
When connecting over MRA, deskphone control is an unsupported feature. The CTI-QBE protocol is not traversed by the Expressway pair.
Source:MRA Deployment Guide [p. 41]
Thanks,
Adam
11-30-2016 09:54 AM
Many
Should have re-read the deployment guide in the first place. On page 32 it states:
Unsupported Jabber features when using mobile and remote access
This is still unsupported feature in Expressway 8.8.3:
■ Jabber SDK, Jabber for Mac, and Jabber for Windows are not capable of
Regards
Tom
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