Jabber User Always Available

[Soren Williams]

We have a weird situation where one Jabber user is always Available, even when they are logged out. We are running CUPS version 8.6.4.10000-28 and when the user logs out the CUPS server shows them as logged out.

The user has 3 devices attached to them, a 7942 phone, a Softphone and an Extension Mobility profile. We've made sure to log him out of Extension moblity, softphone and physical phone but he still shows as available.

Any help is appreciated.  

[Jonathan Schulenberg]

I want to be sure we understand what you are saying. If the user logs out of Jabber and you look them up within Presence Viewer on CUP, they appear offline; however, another user in Jabber still sees them as Available?

[Soren Williams]

Hi Jonathan,

That is correct. Presence viewer in CUP shows them offline but all Jabber users show them as online.

[Chris Carlson]

i am having the same issues as well. with Jabber for windows 9.7.2 and as well for beta version of jabber

i am at 8.6.2 SU3 presence 8.6 CUCM

the only thing that fixes it is if the user logs out of jabber and back in. It also can be fixed by closing a previous chat window with that user then clicking on the users name again, and then it shows they are offline.(the user that is seeing the person still online).

[Andreas Thamm]

We had the same problem too. We are using CUCM 8.6.2.24901-1 with CUPS 8.6.5.13900-2 and Jabber for Windows 9.7.2 Build 18938.

What seems to help was to reassign the license capabilities for the user under CUCM / System / Licensing / Capabilities Assignment. After disabling both licenses for "Enable CUP" and "Enable CUPC" and saving, then activating both again, saving and restarting Cisco Tftp Service (CUCM / Cisco Unified Serviceability / Tools / Control Center - Feature Services) the user doesn't come back as "available" user.

Maybe this workaround could be the solution for that problem.

[Chris Carlson]

Did you ever figure out a solution for this?

[sreekumara93]

Any solution found for this issue?