Just installed Jabber -Failed to provision user device not found

[WestportInnovations]

Just installed Jabber for iPad. We have TelePresence VCS Starter Pack Express.

Trying to sign in fails to connect with provision error. The logs indicate jabbertablet device not found.

Missing documentation and can't see how to add device.

Any ideas?

Thanks

Tim

Sent from Cisco Technical Support iPad App

[Patrick Sparkman]

Are you using TMS to provision Jabber Video clients, or just VCS?  You might be having the same issue as us here: https://supportforums.cisco.com/message/3681594.

Not sure if it might be the same issue for you or not, but figured I'd let you know. 

[WestportInnovations]

VCS only no templates

Sent from Cisco Technical Support iPad App

[Patrick Sparkman]

Sorry Paul, I missed the part about you using the VCS Starter Pack, it looks like it isn't avaliable yet, but will be sometime in the future.  https://supportforums.cisco.com/thread/2159862