Hi All
Over the last few months as many of you are aware, there has been an explosion of voice and video colloboration platforms, MS Teams, Webex, Zoom etc.
The issue is that now each time there is a bad video call the network is getting blamed, this has lead to lots of calls to my team.
The issue is that as these are internet based services, it is effectively out of our hands once it goes out of our internet connection here, there is also an expectation of perfect quality.
We are also seeing a number of issues with pc's that are causing this such as high cpu / mem and headsets etc.
What are you guys doing to monitor this and prove its not the network as well as educate users?
Cheers