Missing Voicemail Tab on 9.7.2

[VLT06]

Hi Guys,

Three of use have installed the new 9.7.2 and have found the voice-mail tab missing?

Anyone else seeing this?

All older versions are fine???... Any ideas?

[Amit Kumar]

-> what is the version of unity connection in use ?

-> Also when you click show connection status in the latest jabber ; what do you see mentioned against voicemail.

-> What is the version of call manager/im and presence?

Answers to the above may be needed before we move further.

[VLT06]

Hi Amit,

> what is the version of unity connection in use ? - Version 8.6.2ES69.23900-69

-> Also when you click show connection status in the latest jabber ; what do you see mentioned against voicemail - No reference to voicemail

-> What is the version of call manager/im and presence? CUCM 8.6.2.23900-10 & CUPS 8.6.5.13900-2

Basically, if I uninstall 9.7.2 & put 9.7.1 back on, I get my voicemail tab back. Put 9.7.2 back on & the tab disappears.

[PATRICK SCHIFFMAN]

Hello,

Were you ever able to get this resolved? We are experiencing the same issue.

Let us know.

[Amit Kumar]

we have jabber for windows 9.7.3 available to download ; can you try to install this release and see if this resolves your issue;

here is the release notes for the same: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_7_3/JABW_BK_CA5FB369_00_cisco-jabber-for-windows-973.html

[PATRICK SCHIFFMAN]

This does not fix the issue. Even with Jabber 9.7.3 we do not see any tabs for voicemail in configuration.

Let us know how to proceed.

[Amit Kumar]

ok try the following ;

-> log in to cups admin page

-> click application \ cisco jabber \ voicemail server

-> click find

If you donot find the entry for the voicemail server; go ahead and add the entry using " unity connection" as Server type.

-> once this is complete check if there is a mailstore config already exisiting; if it is

-> then make sure that in the voicemail profile the voicemail server entry is added.

once this is done and saved; log in to jabber again and see if you get the tab; it looks like from 9.7.2 onwards voicemail server entry is needed to get the tab.

- please rate if this helps.

[PATRICK SCHIFFMAN]

Amit,

This solved the issue we were having.

Thank you for the Reply!