We moved from Jabber to Webex and now when calling the ACD queues, we are seeing individual's profiles instead of just the queue line number. For example, from the Webex app call the main number of the queue xxx-xxx-xxxx, when the line rings you now see a person profile that is a member of the queue lines. When the call is answered, you may or may not get the agent who's information (profile) that is being displayed. This did not happen when we were on Jabber. These queues were not created in Webex, but in Cloud contact.
Anyone seen this?
thank you,
