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MRA Jabber phone failure

iverson.justin
Level 1
Level 1

We've got some users that are using Finesse and MRA Jabber. When they go to answer a call they immediately get put into phone failure mode on Jabber. They currently have Jabber 14.2 and EXP X14.2.5. Wonder if they are hitting a bug or something?  

4 Replies 4

b.winter
VIP
VIP

Works as designed.
Contact Center features are not supported via MRA, because Expressway doesn't support the CTI protocol, which is needed to control the phone.