MRA - Problem with phone services

[Cheyenne.Belisario]

Hi,

I can login in jabber via MRA but i dont have phone services(In the internal networks it is works fine)

any advice

[Andrew West]

CHeck the status of UNIFIED COMMUNICATIONS on both the Expressway and VCS-C. Does everything show up right? 

[Cheyenne.Belisario]

Hi, Andrew thanks for you help.

the status of UNIFIED COMUNICATIONS on both expressway it is ok.

I am using the "Collaboration Solutions Analyzer" and on sip messages I Saw the following message:

SIP/2.0 483 Too Many Hops

Via: SIP/2.0/TLS 190.205.62.241:7001;egress-zone=MRA;branch=z9hG4bKdcae53f87363e0cda55ae14f9c2ad3ef8309.598a04b68077e461ed20970f672b7edb;proxy-call-id=ae206778-9943-4263-a6f8-435f61ebe53a;received=192.168.249.31;rport=7001;ingress-zone=MRA,SIP/2.0/TLS 10.22.86.64:49014;branch=z9hG4bK3bac81ca;received=186.185.27.82;rport=27991;ingress-zone=CollaborationEdgeZone
Call-ID: f8f1b6ce-c1260092-5b7f18bf-0baed1cd@10.22.86.64
CSeq: 408 REGISTER
From: <sip:3006@"cucm ip address">;tag=f8f1b6cec126009566a2d625-0e9558c7
To: <sip:3006@"cucm ip address">;tag=272489718
Reason: Q.850 ;cause=100
Session-ID: 7ee73f8a00255000a0000e8b03990000;remote=6a7ef63a00255000a000027f36ad0000
Content-Length: 0