02-11-2014 11:51 PM - edited 03-17-2019 03:56 PM
Hi ,
I am facing the issue with CWMS meeting recordings for IE 11 Chrome (32 version) for windows 8
For IE 11 :
Whenever I am trying to play the CWMS meeting recording in IE 11, getting below error
Windows cannot find 'C:\PROGRA~3\WebEx\WebEx\500\atinst.exe'. Make sure you typed the name correctly, andthen try again.
For Chrome (32 version) :
The Tab ,where I am pasting the recording link, Is getting auto closed after some time, However , the recording is not starting as it should be !
Please help, Have tried by changing user agent string to 9 & 10 , but no luck.
02-12-2014 07:34 AM
Hi Sagar,
IE11 and Windows 8 are not supported by CWMS 1.5. Support of IE11 and Windows 8.1 is planned for CWMS 2.5 (but not committed yet).
Windows 8 will be supported in CWMS 2.0.
As for Chrome, regardless of Windows 8 not being supported, keep in mind that even in supported versions of Windows, Google and FileZilla introduced some changes to their browsers:
Because of Google and Mozilla policy changes, starting with Chrome 32* and Firefox 27*, users may need to manually enable the WebEx plug-in when using these browsers to join a WebEx meeting or play back a WebEx meeting recording. More information and instructions can be found in our Joining a WebEx Meeting on Chrome and Firefox FAQ.
I hope this helps.
-Dejan
02-13-2014 10:47 PM
Thnaks Dejan,
You are the true mentor ,all the time !!
Just FYI,
I have used the below tactic
1) Open IE 11
2) Select tools (Alt + X)
3) Select "F12 Developer Tool"
4) Change User agent String >> IE 9 or 10
This worked for me only one time,Have also went through the recordings ,It was gr8, & when I closed & reopen the browser for cross check , It din't started & got the same obesrvation as above...Sounds weired
02-14-2014 05:00 AM
No problem, Sagar.
Thank you for sharing the steps to try to workaround the issue.
-Dejan
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