08-15-2013 03:37 AM - edited 03-17-2019 03:28 PM
Hi all
I'm trying to get the option InitialPhoneSelection to work. I want our Jabber to start with the deskphone selected. But it's impossible. Whatever I do Jabber starts in softphone mode.
I have deleted all local config files before sign in, so Jabber will download the correct xml file.
Here is a copy of the xml file:
<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Client>
</Client>
<Directory>
<DirectoryServerType>EDI</DirectoryServerType>
<DisableSecondaryNumberLookups>0</DisableSecondaryNumberLookups>
<MinimumCharacterQuery>2</MinimumCharacterQuery>
<SearchBase1>OU=XX-XXXXX,DC=int,dc=XXXXX,DC=com</SearchBase1>
<HomePhone>otherHomePhone</HomePhone>
<OtherPhone>otherHomePhone</OtherPhone>
<PhotoUriSubstitutionEnabled>true</PhotoUriSubstitutionEnabled>
<PhotoUriSubstitutionToken>sAMAccountName</PhotoUriSubstitutionToken>
<PhotoUriWithToken>http://www.XXXXXXXXXX.com/~/XXXXXXXXXX/sAMAccountName.jpg</PhotoUriWithToken>
<PhoneNumberMasks>+45XXXX|+## #### ####|+45XXXX|+## #### ####</PhoneNumberMasks>
</Directory>
<Options>
<StartCallWithVideo>false</StartCallWithVideo>
<Start_Client_On_Start_OS>true</Start_Client_On_Start_OS>
<DockedWindowVisible>false</DockedWindowVisible>
<Set_Status_Away_On_Inactive>true</Set_Status_Away_On_Inactive>
<Set_Status_Inactive_Timeout>10</Set_Status_Inactive_Timeout>
</Options>
<Policies>
<Screen_Capture_Enabled>true</Screen_Capture_Enabled>
<File_Transfer_Enabled>false</File_Transfer_Enabled>
<Disallowed_File_Transfer_Types>.exe;.msi;.rar;.zip;.mp3</Disallowed_File_Transfer_Types>
<InitialPhoneSelection>deskphone</InitialPhoneSelection>
<EnableAccessoriesManager>true</EnableAccessoriesManager>
<UserDefinedRemoteDestinations>true</UserDefinedRemoteDestinations>
</Policies>
<Voicemail>
<VoiceMailService_UseCredentialsFrom>phone</VoiceMailService_UseCredentialsFrom>
</Voicemail>
</config>
Any suggestions?
J4W: 9.2.3 Build 4417.
CUCM: 8.6.2.22900-9
CUP: 8.6.4.13900-4
Thanks
Kristian
08-16-2013 07:26 AM
Hi Kristian,
This option is working for CUCM 9.x and later - so it is expected that it is not working in your case.
We already have a defect "CSCua58112 - Jabber for Windows Needs Configuration for Defaulting to Deskphone Mode" which is coverting this issue. CSCua58112 is targeted for J4W 10.0.
Regards,
Nebojsa
08-19-2013 06:52 AM
Hi Nebojsa
Ok that explains it. I wish I could have read this in the administration guide :\ That could have saved me several of hours of investigation :\
Thanks
Kristian
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