Outgoing Call Stats - Jabber

[stevenle]

We're on Jabber4W 11.8 and CUCM 11.5.1. One of my sales reps is looking to get stats on outgoing calls. Or even better have Jabber notify when he's hit a certain number of outgoing external calls daily. Now while I don't think this is possible for Jabber, I certainly don't know everything.

Using the CAR reporting in CUCM doesn't really give me much useful information. When I run Individual bills I get a Quality of Service Report with totals. Doesn't make much sense. Anyone have any experience pulling good stats from the built in CAR application?

[Jaime Valencia · Accepted solution]

Jabber cannot provide any of what you're asking, that would be info you'd get from the CDRs.

CAR is a basic billing app with canned reports, if there is no report that provides the info you're looking for, you need to either buy a 3rd party app, or to process the CDRs yourself to get the info.