Random one way recording on mediasense 10.0.1

[Hk15]

Hello Community

we are facing a strange behaviour for the recording on mediasens , hope some one can help me on this

One of our site ( only on this voice vlan) , randomnely some calls ( 1 call /10 ) achmined via ucce are not correctly recorded on mediasense ,

we get a one way issue, we can hear only the agent on the recording

some one have an idea how to troublshoot this kind of issue ?

many thanks in advance

[jgomez]

Hello Team,

could you find the solution?

[Hk15]

hello, 

we've moved on to another solution in the meantime