Remote Expert Mobile API usage - Co-browsing session creation

[m.sfakianos@app-art.gr]

Hello,

The question is related to session creation for a co-browsing session using Cisco Remote Expert Mobile.

We want the agents to be able to view the customer's website during a co-browsing session, but we want to prevent any interaction from agent side: button clicking, form filling etc.

We went through the documentation of Remote Expert Mobile and saw that this is possible when setting the relevant permissions when creating a session for the role agent:

{
   "additionalAttributes":{
      "AED2.allowedTopic":".*",
      "AED2.metadata":{
         "role":"agent",
         "permissions":{
            "viewable":[
               "banking",
               "claims",
               "default"
            ],
            "interactive":[
               "claims",
               "default"
            ]
         }
      }
   }
}

However, in the customer's solution, the session is created for the "consumer" role:

{
   "webAppId":"ASSIST-0A13BC4F3",
   "allowedOrigins":[
      "*"
   ],
   "urlSchemeDetails":{
      "host":"192.168.2.14",
      "port":"8443",
      "secure":true
   },
   "voice":{
      "username":"assist-16",
      "displayName":"00000001 - Doe",
      "domain":"192.168.2.14",
      "inboundCallingEnabled":false
   },
   "uuiData":"jdoe@eurobank.gr;00000001"<mailto:jdoe@test.com;00000001>,
   "additionalAttributes":{
      "AED2.metadata":{
         "role":"consumer"
      },
      "AED2.allowedTopic":"assist-16"
   }
}

Adding the relevant permissions in the consumer role above, the desired outcome was not fulfilled, i.e. the agent was still able to interact with the consumer's website. The permissions we set were:

{
   "additionalAttributes":{
      "AED2.metadata":{
         "role":"consumer",
         "permissions":{
            "viewable":[
               "default"
            ],
            "interactive":[
               "vb-editable"
            ]
         }
      },
      "AED2.allowedTopic":"assist-10251"
   }
}

Is there any input on how we can set the agent's permissions when the token creation is created for consumer role?

Thank you.